Contact Us

Email and social media

Email: fenixpetfriends@gmail.com

Follow Fenix Pet Friends on Instagram and Pinterest.

We are here to help. Whether you have a product question, need help with an order, want to start a return or simply want to ask us something before buying, send us a message using the form below.

Tell us the product name and your question. For help with an existing purchase, include your order number.

Order support

For an existing order, include your order number and explain what you need help with. Do not send payment-card numbers or passwords.

Product questions

Tell us which product you are asking about and what you would like to know. We would rather give you a clear answer before you order than leave you guessing.

Returns, damaged items and delivery questions

For returns, damaged products, incorrect items or delivery concerns, contact us before sending anything back. We will review the situation and provide the appropriate next steps for your order and destination.

Privacy requests

You can also use this page for privacy questions or requests relating to your personal information.

Useful links: Shipping Policy, Refunds & Returns, Privacy Policy, and FAQ.