Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how Fenix Pet Friends collects, uses, stores and shares personal information when you visit our store, place an order, create an account, contact us or otherwise interact with our services.

Fenix Pet Friends is operated from Argentina and serves customers internationally. Privacy rights differ around the world, and this policy is intended to work alongside any mandatory privacy rights that apply in your country or region.

Information we may collect

Depending on how you interact with the store, we may collect:

  • Contact information such as your name, email address, telephone number and delivery address.
  • Order and transaction information such as products purchased, order history, payment status and shipping details.
  • Account information if you create or use a customer account.
  • Customer-service communications and information you choose to provide when contacting us.
  • Device, browser, IP address, cookie and website-usage information.
  • Marketing preferences and consent choices where applicable.

Payment information

Payments are processed through the payment services made available through our ecommerce platform. We do not need to directly store complete payment-card numbers in order to operate the store.

How we use personal information

We may use personal information to:

  • Process, fulfill and support orders.
  • Arrange shipping and communicate delivery information.
  • Provide customer service and respond to requests.
  • Manage returns, refunds and disputes.
  • Operate, secure, troubleshoot and improve the store.
  • Prevent fraud, abuse and unauthorized transactions.
  • Maintain business, tax and accounting records.
  • Send marketing communications when permitted and when the required consent or other legal basis exists.
  • Comply with legal obligations and enforce our terms and policies.

Service providers and business partners

We may share information with service providers that help us operate the store, including ecommerce hosting, payment processing, analytics, fraud prevention, customer support, fulfillment, shipping and other operational services.

We only share information that is reasonably necessary for the relevant service or another lawful business purpose.

International processing and transfers

Because we serve customers internationally and use global service providers, personal information may be processed in countries other than the country where you live. Where applicable law requires specific safeguards for international transfers, we rely on the measures made available by our service providers or other lawful transfer mechanisms.

Cookies and similar technologies

Our store may use cookies and similar technologies for essential website functions, remembering preferences, analytics, fraud prevention and advertising where permitted. The choices available to you can depend on your location, browser and applicable law.

Where available, you can also review our Your Privacy Choices page.

Marketing communications

If you receive promotional email from us, you can use the unsubscribe option provided in the message. Transactional communications about orders, payments, delivery or customer service may still be sent when necessary.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required business records, resolving disputes and meeting legal obligations.

Your privacy rights

Depending on where you live, you may have rights such as requesting access to personal information, correction, deletion, portability, restriction or objection to certain processing, or withdrawal of consent where processing is based on consent.

You may also have rights relating to targeted advertising, sale or sharing of personal information where those concepts are defined by applicable law.

How to make a privacy request

Use our Contact Us page and clearly state that your message is a privacy request. We may need to verify your identity before completing certain requests in order to protect your information.

Children's privacy

Our store is intended for people who are legally able to make purchases under the laws that apply to them. We do not knowingly seek to collect personal information from children for the purpose of selling pet products directly to them.

Security

We use reasonable administrative, organizational and technical measures appropriate to the nature of the information and the services we operate. No method of internet transmission or storage can be guaranteed to be completely secure.

Third-party websites

Our website may contain links to services or websites operated by other organizations. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this Privacy Policy as our services, providers or legal obligations change. The current version will be posted on this page with an updated revision date when appropriate.

Contact

For questions about this policy or requests concerning your personal information, use the Fenix Pet Friends Contact Us page.