Shipping policy

Fenix Pet Friends includes free standard shipping to eligible destinations in product prices, with no minimum purchase required.

Destinations and address restrictions

Shipping availability depends on the product and delivery address. Choose your country and enter your address at checkout to confirm whether your order can be delivered there. We do not claim delivery to every country or address.

We cannot ship to military APO/FPO addresses. If you need delivery to a PO box, contact us before ordering to confirm eligibility for the product and destination.

Order processing

Orders are prepared for fulfillment after purchase. Processing time depends on product availability and the fulfillment warehouse. The dispatch location can vary by product and available inventory.

Delivery estimates

Delivery timing depends on the product, fulfillment location, destination, carrier handoffs and customs processing. There is no single guaranteed delivery window or maximum for all orders. If you need an estimate for a specific product and address, ask us before ordering.

Tracking your order

Tracking details are provided after shipment when available. Once tracking is issued, allow approximately 24 to 48 hours for carrier scans to begin updating. International orders can pass through multiple carrier networks before final delivery.

Multiple delivery addresses

One order cannot be delivered to multiple addresses. Place separate orders if you need items sent to different addresses.

Customs, import duties and local taxes

International shipments can be subject to customs procedures, import rules, duties or local taxes. Any mandatory charges imposed by local authorities are the recipient's responsibility unless checkout states that they are included or collected. Free standard shipping does not remove these possible charges. Contact your local customs office for destination-specific information.

Delivery questions or delays

If an order has a delivery problem, contact Fenix Pet Friends at fenixpetfriends@gmail.com with your order number so we can review the available tracking information. See our Refunds and Returns Policy for return conditions.